State Soccer

FAQs and T&Cs

 

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Bookings

 

  • You must declare if you do not want your child to be on our social media for marketing use, and keep us up-to-date should this change using the given email address or phone number.
  • Your booking will be confirmed when payment made
  • You must refrain from bringing your child to class if they have had any form of illness within 48 hours of the class.
  • Non-attendance without cancellation (no show) are not refundable or eligible for make-up. Cancellations need to be made 4 hours in advance to guarantee make-up bookings; however, please note State Soccer will not roll over make-ups to the following term.

Refund Policy

Our policy at State Soccer is to commit to the full-term development of each child enrolled, which allows us to plan and provide a consistent and quality soccer education experience. This commitment includes securing the necessary resources and staffing in advance based on the number of children enrolled for the term.

To request a refund, please follow these steps:

  1. Contact State Soccer customer service within 14 days of the commencement of the program.
  2. Provide your name, contact information, and the name of the program.
  3. Explain the reason for your refund request.

Refunds will be processed as follows:

  • Withdrawals made more than 14 days before the commencement of the program: Full refund, minus a $20 administration fee.
  • Withdrawals made within 14 days of the commencement of the program: Full refund, minus a $50 administration fee.
  • Withdrawals made after the commencement of the program: No refund will be given.

Exceptions:

  • Medical reasons: If you withdraw your child from the program for medical reasons, you may be entitled to a full refund.
  • Moving out of the area: If you withdraw your child from the program because you are moving out of the area, you may be entitled to a pro-rated refund.
  • Other exceptional circumstances: In other particular circumstances, State Soccer may grant a full or partial refund at its discretion minus a $50 administration fee

Please note:

  • All refund requests must be made in writing.
  • It may take up to 10 business days to process your refund.
  • This refund policy is subject to change at any time.
  • State Soccer reserves the right to make exceptions to this refund policy on a case-by-case basis.

Weather Policy

  • On questionable weather days (i.e., rain/heat), you will receive a notification via SMS or email one hour before the scheduled session to advise cancellation.
  • Hot weather, i.e. temperature 36°C or above at the nearest weather station, may be cancelled any time up to one hour before the start of the session.
  • In wet weather, you should assume the session is still on unless notified otherwise.
  • If there are any sessions missed due to weather, State Soccer will offer a make-up session.

Holiday Camps

How does the camp manage during hot weather conditions?

The safety of the children is our paramount concern. During warmer periods, we increase the frequency of shaded breaks, moderate the intensity of activities, and provide regular hydration reminders. We also have set times for the re-application of sunscreen and may introduce some water-based activities to ensure the kids remain cool.

If it rains, will the camp proceed?

Indeed, the camp runs irrespective of rain. Should the council deem it necessary to close the pitch, we’ll inform you promptly. If you don’t hear from us, the camp will proceed as scheduled.

What if my child becomes wet?

Please ensure your child is appropriately dressed for potential wet weather or include a spare change of clothes in their bag. Rest assured, we have covered areas, and our staff are well-prepared to keep the children engaged if rain occurs.

Can I receive a refund if we opt not to attend?

As a general policy, we don’t provide refunds for non-attendance. However, we assess situations on a case-by-case basis.

When and where should I sign in/out my child?

We conduct daily registration. Please sign in at 8 am if you’ve chosen the Early Drop Off, or between 8:30 am to 9 am. Sign out is at 3 pm, with a provision for a Late Pickup at 4 pm.

What should my child bring along?

Ensure they have their soccer boots or trainers, suitable attire, a hat, sunscreen (this is mandatory), lunch, snacks, and two water bottles—all labelled clearly. Kindly note there’s no food sharing unless it’s with a sibling.

Is it mandatory for children to wear a hat during activities?

Yes, hats are crucial for the safety and well-being of all participants. Due to the intense Australian sun, we have a strict ‘No Hat, No Play’ policy. If a child chooses not to wear a hat, they cannot participate in outdoor activities for their own protection. We kindly urge all parents to ensure their child comes equipped with a hat, emphasising its importance for their child’s safety. If forgotten, State Soccer hats are available for purchase on site.

Why two water bottles?

It’s essential for hydration, especially on warmer days. One bottle can be used for regular sips, and the other acts as a reserve.

My child forgot their hat; can we purchase one?

Absolutely. We have State Soccer hats available for purchase on-site at $15 each.

Learning Environment

  • To ensure a safe and appropriate learning environment for our students, we feel it necessary to keep other children (e.g. brother, sister, friends etc.) who would like to ‘play away from our designated area and nearby surroundings. This measure enhances the soccer students’ learning and prevents any injury to them or their friends.
  • State Soccer is only responsible for students on arrival to our designated area once signed in the register and up until signed out on departure from the same place.
  • State Soccer reserve the right to remove from our Programme, without refund, anyone who is bullying, misbehaving or displaying disruptive behaviour.

Equipment & Uniform

  • Boots and shin pads are recommended for children over six years old.
  • In slippery conditions, we also recommend the use of boots and shin pads for all age groups.
  • The parent/guardian’s responsibility is to ensure children arrive with sunscreen and sun hat as required.
  • It is the parent/guardian’s responsibility to ensure children attend sessions with a water bottle.
  • State Soccer branded t-shirts are available for purchase at $30 each – please speak to one of our coaches for further information.

Covid Safe Plan

  • If you or your child are feeling unwell or experiencing any Covid symptoms, please refrain from attending the session
  • If you have been notified you are a close contact, then please follow Government guidelines and act accordingly
  • All parents must scan the QR code upon arrival at the session. The coach will complete a register to confirm child attendance
  • Please maintain a safe distance when spectating, in line with current Covid guidelines (including vaccination guidelines)

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